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Exchange Information

We do not accept returns at this time.

Return Policy

We're bummed things didn't work out for you, but here's the good news: we accept returns within thirty (30) days of purchase (AKA the date listed on your receipt) for most items in new condition.

Here's the fine print. You just can't return anything that's worn, damaged, washed, or altered in any way. All original tags must be attached and swimwear & bodysuits must have the hygiene liners intact. Also, gift cards are non-returnable and non-refundable.

The following items cannot be returned or exchanged: panties, costumes, and any other items marked as "Final Sale."

U.S. Hassle Free Returns

Returns will be processed free of charge. Please write your order # on the outside of the package.

International Returns

You must return your items to the address below within 30 days from the day you received your package. Please write your order # on the outside of the package. You will receive your refund in the original form of payment. Unfortunately we cannot refund duties, taxes or shipping charges.

Viena Valentina Returns
Order #_______
24553 Sunny Ridge Dr.
Moreno Valley, Ca. 92557

Refunds and Processing

Refunds will be processed within approximately 2-3 business days. 

  • Online Store Credit can only be used online at our website, www.vienavalentina.bigcartel.com.
  • Online Store Credit cannot be transferred to another person or account.
  • Please treat Online Store Credit like cash.
  • Online Store Credit may not be purchased and is only provided when previously purchased items have been returned and you have selected "Store Credit" as the refund method.
  • Online Store Credit may be used to purchase gift cards to our store.
  • Any purchase amounts that exceed the value of the Online Store Credit will require an additional method of payment for the remaining balance due.
  • Online Store credit never expires.
  • Online Store credit is provided in U.S. Dollars.
  • Your use of the Online Store Credit constitutes your agreement to our terms.