Return Policy

We're bummed things didn't work out for you, but here's the good news: we accept returns within thirty (30) days of purchase (AKA the date listed on your receipt) for most items in new condition.

Here's the fine print. You just can't return anything that's worn, damaged, washed, or altered in any way. All original tags must be attached and swimwear & bodysuits must have the hygiene liners intact. Also, gift cards are non-returnable and non-refundable.

The following items cannot be returned or exchanged: panties, costumes, and any other items marked as "Final Sale."



U.S. Hassle Free Returns


Returns will be processed apond received. Please write your order # on the outside of the package.


International Returns

You must return your items to the address below within 30 days from the day you received your package. Please write your order # on the outside of the package. You will receive your refund in the original form of payment. 


Viena Valentina Returns
Order #_______
24553 Sunny Ridge Dr.
Moreno Valley, Ca. 92557


Refunds and Processing

Refunds will be processed right away!!